Toshiba Fire TV Apps Not Working [Quick Ways to Fix]

Toshiba Fire TV is a popular smart TV that combines the best of Toshiba’s display technology with the Amazon Fire TV platform. With a wide range of apps available for download, it offers a convenient way to access streaming services, games, and other entertainment options.

However, like any technology, it is not immune to occasional glitches. One common problem you may experience is when the apps stop working.

In this post, I’ve covered some troubleshooting steps to help you resolve this issue in minutes. Let’s get started.

Table of Contents

How to Fix Toshiba Fire TV Apps Problems

Check Your Internet Connection

The first thing you should do when facing issues with Toshiba Fire TV apps is to ensure that your internet connection is stable. Unstable or slow internet can cause apps to freeze, buffer, or fail to load.

Here is how to check and troubleshoot your internet connection:

Signal Strength and Stability: Ensure that your Toshiba Fire TV is connected to a Wi-Fi network with a strong and stable signal.

Weak or fluctuating signals can cause interruptions and hinder app performance. Ideally, your TV should be close to the router to achieve optimal signal strength. If you are using a wireless connection, try moving your TV closer to the router, or consider using a Wi-Fi range extender to improve coverage.

Bandwidth and Speed: Insufficient bandwidth or slow internet speeds can impact app performance. If multiple devices are connected to your network and consuming bandwidth simultaneously, it can result in buffering or app crashes.

Consider prioritizing your Toshiba Fire TV’s connection or limiting the number of devices using the network while using the TV. Additionally, ensure that you have an internet plan with adequate speed to support streaming and app usage.

Network Interference: Physical barriers or interference from other electronic devices can weaken your Wi-Fi signal and affect app performance.

Ensure that there are no obstructions between your TV and the router, such as walls, large furniture, or appliances, that could block the signal. Additionally, minimize the use of other devices that could interfere with the Wi-Fi signal, such as cordless phones, microwave ovens, or baby monitors.

Troubleshooting Your Router/Modem: Restarting your router or modem can help resolve temporary network issues. Turn off the router, wait for a few seconds, and then power it back on. Allow the router to fully initialize before reconnecting your Toshiba Fire TV to the network.

Network Settings: Check your network settings on the Toshiba Fire TV to ensure they are correctly configured. To do this, go to the Home screen, navigate to Settings, select Network, and verify that your Wi-Fi network is selected and connected.

If necessary, you can try “Forget Network” and reconnect by entering the Wi-Fi password.

Test with Other Devices: If possible, test your internet connection by using other devices, such as smartphones or laptops, to stream content or access apps.

If these devices experience similar issues, it suggests a problem with your internet service provider or network setup. Contact your ISP for assistance in troubleshooting the broader network issue.

If the problem persists after applying these fixes, continue to the next step.

Restart Your Toshiba Fire TV

Sometimes, a simple restart can resolve software-related issues. To restart your Toshiba Fire TV, follow any of the methods below:

Using the Remote Control:

Press and hold the Home button on your Toshiba Fire TV remote control.
A menu will appear on the screen with several options.
Select the Settings option using the directional buttons on the remote.
Navigate to the right and select the Device & Software option.
Scroll down and choose the Restart option.
A confirmation prompt will appear on the screen.
Select Restart to proceed with the restart process.
Wait for your Toshiba Fire TV to turn off and back on again.

Using the Power Button:

Locate the physical power button on your Toshiba Fire TV.
Press and hold the power button for about 5-10 seconds.
Release the power button when the TV screen goes blank and the device powers off.
Wait for a few seconds and press the power button again to turn on your Toshiba Fire TV.

Unplugging and Plugging In:

Locate the power cord connected to your Toshiba Fire TV.
Unplug the power cord from the power outlet or the back of the TV. Then 20-30 seconds.
Plug the power cord back into the power outlet or the TV.
Press the power button on your Toshiba Fire TV or the remote control to turn it on.

After restarting your Toshiba Fire TV, allow the device a few minutes to reboot, and then check if the apps are functioning properly. If not, proceed to the next step.

Clear App Cache and Data

Clearing the cache and data of problematic apps can help resolve issues with their functionality. To do this, follow these steps:

From the Home screen of your Toshiba Fire TV, navigate to the top menu and select Settings.
In the Settings menu, use the remote control to scroll right and select Applications.
Within the Applications menu, select Manage Installed Applications.
A list of all the installed apps on your Toshiba Fire TV will appear. Scroll through the list and locate the app that is causing the problem. Select the app to access its specific settings.
In the app settings, you will find various options. Choose Clear Cache to remove the temporary files stored by the app. This action will not delete any personal data or settings associated with the app.
If clearing the cache doesn’t resolve the issue, you can proceed to clear the app data. In the same app settings menu, select the Clear Data or Clear Storage option. This step will remove all the app’s data, including login information, preferences, and saved settings.

Note that clearing app data will reset the app to its initial state.

Confirm your selection when prompted. Be aware that clearing app data will sign you out of the app, and you may need to log in again when you relaunch it.

Once you have cleared the cache and data, exit the settings and relaunch the problematic app to see if the issue has been resolved.

If clearing the app cache and data doesn’t resolve the problem, continue to the next step.

Update Your Toshiba Fire TV Software

Outdated software can lead to compatibility issues with apps. Ensure that your Toshiba Fire TV is running the latest firmware version. Here is how to check and update your Toshiba Fire TV software:

From the Home screen of your Toshiba Fire TV, navigate to the top menu and select Settings.
In the Settings menu, use the remote control to scroll right and select Device & Software.
Within the Device & Software menu, select the About option.
In the About menu, scroll down and select the Check for System Update option.
Your Toshiba Fire TV will connect to the internet and check for available updates. If an update is available, you will be prompted to download and install it.
Follow the on-screen instructions to start the update process. Ensure that your Toshiba Fire TV remains connected to a stable internet connection throughout the update.

The update process may take several minutes to complete. Your Toshiba Fire TV will automatically restart once the update is installed.

After the restart, your Toshiba Fire TV should be running the latest software version.

Note that during the update process, it’s recommended to keep your TV plugged into a power source and not turn it off or disconnect it from the network. Interrupting the update process can lead to software corruption or incomplete installation.

Related: How to Fix Toshiba Fire TV Low Storage Issues.

Uninstall and Reinstall Problematic Apps

If a specific app is consistently malfunctioning, you can try uninstalling and reinstalling it to resolve any corrupted files or settings. To uninstall an app, follow these steps:

From the Home screen, go to Settings.
Navigate to Applications and select Manage Installed Applications.
Locate the app causing trouble and select it.
Choose Uninstall and confirm your selection.
After uninstalling, visit the Amazon App Store and reinstall the app. Launch it to see if the issue persists.

Perform a Factory Reset

If none of the above steps resolve the problem, performing a factory reset can be a last resort. Keep in mind that a factory reset will erase all your custom settings and data, so make sure to back up any important files.

To perform a factory reset, go to Settings, select Device & Software, and choose Reset to Factory Defaults. Follow the on-screen instructions to complete the process.

Final Thoughts

Encountering issues with Toshiba Fire TV apps not working can be frustrating, but there are ways to resolve the problem.

To recap, start troubleshooting by checking your internet connection, restarting the TV, clearing app cache and data, updating the software, uninstalling and reinstalling problematic apps.

And, if needed, performing a factory reset.